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Due to demand, please allow more lead time on your orders. Lead times are based on normal business work days.
The GoPed Group of Companies has been proudly handcrafting in the USA and since 1985 the highest quality scooters and products in the World.
Your complete satisfaction with our products is extremely important to us. We invite you to review the content of your order immediately upon receipt and contact us within 48 hours if there are any issues.
- Shipping damage or technical issue : Our products are packaged to ensure they arrive in perfect condition. All our scooters and karts are test ridden before leaving our factory in Nevada and all our products are carefully controlled for quality. If shipping damage occurs or the product is faulty on arrival, our warranty department will immediately resolve your issue. Our warranty department can be reached by phone at 925-373-6309 or by email at firstname.lastname@example.org . We will provide you with the necessary parts for repair or have a local Go-Ped® dealer assist you. We will cover parts and labor expenses with your authorized Go-Ped® dealer. If the item cannot be repaired, we will call tag the product and ship you a new unit.
- If you received the wrong products , we will replace these products at no cost and issue a call tag to pick up the items you wrongly received.
- If you ordered the wrong items or do not wish to keep the products you received , please contact our customer service department at 925-373-6309 so that a return authorization may be issued. A 15% restocking fee will apply. Shipping costs are non-refundable. Orders returned without a return authorization will be returned to the shipper. If returns are shipped freight collect, the return freight costs will be deducted from your refund.
- If you are missing items , please contact us within 48 hours upon receipt of your order. Please make sure to review your packing list for backordered items, which will ship immediately and automatically upon availability.
- If you provided us with an inaccurate shipping address or the shipment was refused by the recipient and your order is returned to us by the shipping company, we will refund your purchase minus a 15% restocking fee and shipping charges and will also deduct additional shipping charges for the return (as charged to us by the shipping company).