Frequenty Asked Questions (Go-Shop)

How do I place an order?
I get a "Web Access is not Available" or "How to enable Cookies" error when entering Go-Shop
How do I know that my order has been shipped?
How do I track my my order?
How much is shipping?
Do you accept international Orders?
Can I return/exchange my product?
How long will it take to get my order?
Can you ship two-day, overnight, air, etc?
Why can't I track my order?
Why can't I find the product I am looking for?
How can I contact you Go-Gear / Go-Ped?

To place an order, click on the button on the product you wish to purchase. It'll re-direct you to the Goped.com: Go-Shop website where you'll be able to add the desired go-gear item to a shopping cart and purchase with your visa or mastercard. Here are detailed steps:

	STEP1: Click on the 'Order Information' button that'll direct you to Goped.com's Go-Shop
	STEP2: In the new window open, which is the Go-Shop, click on the Go-Gear link which will open up the list of products we sell. NOTE: The Item you may be looking for might be under a different category such as Accessories (Bags, Tow-Peds, Sat-Squaches, etc).
	STEP3: Find the item you are looking for, refering to the part number or item discription, and enter in the quantity of items you wish to order on the right side.
	STEP4: When finish typing in quantity numbers for the items desired, scroll all the way down and click on the button 'Update Cart'. This will add the items you selected to your shopping cart.
	STEP5: When done adding items to your 'cart', near the bottom of the window you'll find a 'check out' button. Click that to finish and purchase your order.
	STEP6: After clicking the 'check out' button, the next page will show you what you have added to your shopping cart. When ready, enter in your E-MAIL ADDRESS (ex. johndoe@goped.com) and your password... then your SAME password again. NOTE: Please remember your EMAIL ADDRESS and PASSWORD are CASE SENSITIVE when using Go-Shop.
	STEP7: Click the 'Next' button when done and fill out the rest of the steps. It will start to ask you for your Credit Card Number, Mailing/Shipping Address, and other personal information required for a safe shipment. Read the Privacy Statement to get details on how we handle your personal information.

Assuming you entered in your CORRECT email address and Credit Card number. You will receive TWO (2) emails after you have completed your order.

First Email: Will confirm that we have received your order and is currently in the process of being shipped.
Second Email: This is an INVOICE. This email will contain an ORDER NUMBER that you can use to track your package. Click here to track your package.

When you have received your second email from the Go-Shop, it will contain an INVOICE NUMBER which you can use to track you package. Click here to track your package.

Is your invoice number not working? It is most likely you arn't typing in your invoice number correctly. Make sure it begins with a "00" (zero-zero) and to omit the "-IN" in the in the voice number (ex. 0017556)

FREE SHIPPING on orders above $100. Orders at or below $99.99 will be charged a $19.95 Shipping / handling charge.

No, International orders are NOT accepted at this time.

Returning product(s)---

• 30 days to return products
• Items must be in original packaging, in as-new condition with the packing slip, all warranty cards*, manuals* and accessories*. *if provided in original package
• There is a %15 restocking fee for anything returned
• All returns must include a Return Merchandise Authorization Number (RMA#).
• Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

Exchange product(s)---

• We stand by the high quality of our products. All defective products may be returned within 30 days for the SAME replacement when available.
• Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
• Items must be in original packaging, in as-new condition with the packing slip, all warranty cards*, manuals* and accessories*. *if provided in original package

Once you have received the Invoice Number (verifying that your order has been ship and is now trackable through Go-Track) we ship all our shipment via UPS ground. Use this link to find out how long it will take.

Yes, but the actual difference of the shipping cost will be added to your order.

When you place an order, you'll receive two emails. The first one will have your Order Number. Then when we've had a chance to package and ship the item(s), you'll receieve a second email which will have your Invoice Number. You need the Invoice Number inorder to use Go-Track.

Is your invoice number not working? It is most likely you arn't typing in your invoice number correctly. Make sure it begins with a "00" (zero-zero) and to omit the "-IN" in the in the voice number (ex. 0017556)

If you can't find the product you are looking for there are two possibilities. 1) To be the most likely situation, we are out of stock of the product and will be placed back into Go-Shop as soon as we get inventory. 2) The part is discontinued and is no longer carried by Patmont Motor Werks

This is a very common problem and is easily fixed by allow your Internet Browser (ex. Internet Explorer, Netscape, etc) to accept all cookies. Click here to find out how to fix this problem.

Our email address is webmaster@goped.com