All the Crew at Patmont Motor Werks is pleased to enter with you, its valued dealers, its 18th year of success.

Back in 1985, when our family built the first California Go-Ped® scooter out of our Pleasanton garage, I did not imagine the exciting future which awaited all of us. The last 18 years of passion, dedication and innovation have lead us to a steady growth over the years and to the position, which we have maintained, as the original and world leader in motorized stand-up scooters.

This unsurpassed growth has also lead us at PMW to undertake many expansion moves, so that we could remain competitive and serve the growing worldwide demand for our high quality products. Wisely, we have kept pace through “vertical integration”, which resulted in gradually enlarging our manufacturing capability into nine separate buildings on our Livermore, California Campus, not including the two of our affiliates in Ireland.

As we look into the future and plan for the many prosperous years to come, we feel that we need to consolidate even further over the coming year, in order to streamline and enhance our manufacturing processes. To further improve our efficiency, we have chosen to unify all manufacturing steps into one purpose built, state of the art facility, which will house all fabrications, assembly, warehouse and shipping operations under one roof. After much consideration, consulting and planning, we have found an excellent, beautiful, and business friendly location 20 minutes from Lake Tahoe, at the Douglas County Airport in Minden, Nevada. A 5.5 acre parcel has been purchased, and plans and permits are presently being drawn up for our new 70,000 sq. ft "Go-Factory" adjacent a 2 acre track/event paved surface. It is slated to be finished for our big move in September of this year and the state of Nevada will become Go-Ped®'s principle place of business in the United States. We will also keep our California presence with our Factory Go-Shop show room, professional offices, and R&D in Livermore, California. This new modern factory will enable us to further increase our quality, enhance the efficiency of our parts and scooter shipment, and also improve our customer service performance, for the benefit of all our customers.

Watch the future Dealer "Go-News" as we report on the ground breaking and construction progress of this exciting project. It will be designed to continually strengthen the California Go-Ped® Brand we have all grown to trust, and can continue to trust and admire in the future.

With you, we are looking forward to the years to come.

Related Link(s): goped.com, Dealer News Letters

The International Go-Ped® Association (IGPA) has a great season planned. There will be new classes, new jumps for racing, the new “Robo” jump for freestyle, and some new track equipment to make the IGPA races even better!

Go-Ped® racing is good for the industry and that is why PMW is asking all PMW dealers to spread the word about the IGPA series! The first race will be in Mesa, AZ on March 14-6. You can find out more info by clicking here: http://igpa.net/html-events/2003/march-14-16.htm

Other dates are:
April 11-13 in Rialto, CA
May (TBA)

June 27-29 Rialto, CA
August 8-10 in San Francisco, CA
September 5-7 in San Francisco, CA (National Finals)
October 17-19 Las Vegas, NV (World Finals)

For more information, check out www.igpa.net

Still getting FREE shipping

by Gabe Patmont

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In order to help speed up our order processing time we introduced a $19.95 Shipping and Handling charge on orders under $100. There is still FREE shipping and handling on all orders at or above $100. We are hoping that this will help reduce the high numbers of order that are placed for just one or 2 parts and encourage end users to get the parts they need from their local authorized dealer in their area.

All authorized dealers are encouraged to help get their PMW online "Authorized Go-Ped® dealer 5 star rating" current and complete as soon as possible. The authorized Go-Ped® dealer finder found on our website is the primary tool we use to help direct perspective customers that inquire about our products to your store. Please call if you have any questions regarding your 5 star rating.

Related Link(s): Find a Goped® dealer Dealer Go-Shop Login

From the “Did You Know….” Department.

In the later part of December 2002, PMW implemented a new system that integrated shipping records with order processing. This has lead to many improvements, which this article will highlight and advise you on how to make optimum use of these new enhanced benefits:

•An efficient backordering system
If your order includes a part that is currently unavailable, the unavailable part will be backordered, and the balance of your order will be shipped without delay. You will only be charged for the order that was shipped, and not for the backordered parts, until these parts are actually loaded onto the UPS truck.

•The implementation of the “Packing list”
The shipping department now also produces a “Packing List”, which is included with your shipment and does not have any prices on it. The packing list is what is used to pack your order and should be used to help you identify items in a particular shipment.

•Dealer Go-Shop: a convenient and timesaving tool for Dealers
Once you have logged onto the dealer Go-Shop, many features are available to you:

• Order online
Ordering from Patmont Motor Werks is fast, easy and efficient.
To make your selection of products:
          - Click on the items you need to order.
          - Indicate the quantity you need.
          - Scroll down to bottom of page to click the buy button to put items in your shopping cart.
As you click the buy button your selection will be memorized. You can access it anytime by clicking on “View Cart” (tab located at the bottom of the page). By clicking Cont. Shopping, you can get back to category shopping and continue adding items to your shopping cart. Once your selection is complete, click on “Check out”. Once on the “shopping cart address and information” page, we invite you to carefully check the accuracy of your billing and shipping information, as well as your contact information. If these need to be amended, please contact our Customer Service Department.

Tips: On this page, you can also store your credit card information so that every time you go back to the Go-Shop, you can simply use the same credit card again, without having to reenter your credit card information. To store your credit card information on file, simply tick “remember credit card information". You can also keep multiple cards on file, and every time you place an order, you can select which credit card you wish to use. Once everything is checked, please hit submit. You will be given shopping cart information, which we encourage you to check and print for your records.

• Check prices & part number
Once you have logged into the dealer Go-Shop, you can scroll through the 5 different folders to check parts and prices (“Blow out sale”, “What’s new”, “Go-Gear”, “Engine and Motors”, “Scooter and Parts”). Most of these folders can also be expanded into subfolders, simply by clicking on the + sign next to the folder. We invite you to print a hard copy of the parts price list as it remains a good tool to refer to. You can also check part numbers and prices by using the Product search option. We would advise you to be quite general in your description and to use the “item description” along with the “contain” options to get the best search results.

Tips: Price lists found on screen can be printed from your local printer. We found the best way to do so is to highlight the list of parts you wish to print and select print. Most printers have a "print selection" option found in the print dialog box that open when you select print. (Price list online are updated in real time so they are the most accurate up to date list available but are subject to change from time to time)

• Get a detailed descriptions of parts containing their respective applications and photos
Once a part is indicated on the screen, we invite you to click on the part number which will give a detailed description of this part, along with its applications or very often a photo of it. This is a great tool, when, for example you are not quite certain about the suitability of a part for a specific kind of California Go-Ped® brand scooter, or when you may be uncertain about what a kit may include exactly.

• View Status of orders
The Go-Shop also enables you to access all your invoices with Patmont Motor Werks. Click on the "open order" link found at the bottom of page. Now by clicking on the order number, you can view all the information related to this invoice number (what were the relating order numbers, the costs of parts, your total amount paid, etc…).

• View Account Status
The Go-Shop also enables you to access all your invoices with Patmont Motor Werks. Click on the "invoice" link found at the bottom of page. By clicking on the invoice number, you can view all the information related to this invoice number (what were the relating order numbers, the costs of parts, your total amount paid, etc…). Note: Once an order has been processed and shipped, it becomes an “invoice”

• Reorder based on old invoices and/or orders
By accessing your order history on the Go-Shop, you can see all the orders that have been completed, canceled or put on hold. If for example, an order was canceled for some technical reason, you can still access it and reorder everything you had on order by simply clicking “Add All Items to Shopping cart:” This can also be achieved by accessing the invoice detail screen (Click "Invoice" link at bottom of page), or open order screen (Click "Open Order" link found at bottom of page) which also allows you to duplicate any previous order that you may have placed.

Tips: Once you click on the “Add All Items to Shopping cart”, all items will be placed in your shopping cart and you can continue shopping if there are still items you need.

•Track shipment
While in the online Go-Shop you can click on the Invoice link found at the bottom of the page. Clicking the invoice number will give you the detail of the invoice. In the detail screen you can click on the package tracking number to get all tracking information regarding that shipment. Tip: From the invoice screen you can see all your invoices and can quickly click on any invoice in question and track the shipment.

•Email Notification

Once an order has been shipped, we will send you a notification via email. You can take the invoice number from the e-mail and go to www.goped.com and click on the "Track your Go-Shop Order" link found at the bottom of the home page of www.goped.com. This will lead you directly to the online tracking details of your shipment on www.ups.com. Please, also note that orders are shipped via UPS ground, free of charge. If your order needs extra priority and needs to be shipped by a faster service (additional shipping charges will apply), you can add special shipping and handling comments in the comment line when you order online. Also, feel free to call us to ensure that your order gets all the attention it deserves.

We hope you find these on-line features convenient and helpful. If you have any questions or comments about the Dealer Go-Shop, please contact Grant West at westg@goped.com or Keith Kester at kesterk@goped.com

Related Link(s): Dealer Go-Shop Login, Go-Track